Frequently Asked Questions | FAQs
Ver en: ESPAÑOL
- How to shop Hectik by Natalia
- Applying discount codes
- Hectik Points | Rewards Program
- Paying with credit or debit cards
- How do I know my order has been processed?
- Size Chart
- Where else can I buy Hectik by Natalia?
- Do you accept returns?
How can I shop Hectik by Natalia
Where do I apply my discount code?
When you're ready to check-out, click 'Show order summary'.
This will show you -guess what- your Order Summary, and just below it, you'll see a field with the word 'Discount'. This is where you the code goes.
¿What are Hectik Points?
*Access your Hectik Points account through a computer. Click on the Hectik Points Tab on the lower left part of the screen.
Hectik Points are awarded for each dollar spent in an order (excluding tax & discounts). So when you buy Hectik it's a win-win because you're buying quality products and you win points for your purchase. Wait. I get the clothes I want and win points to save on future purchases? Oh yeah.
How do I subscribe?
At the bottom of the screen you will see a tab that says 'Rewards Program'.
Follow the steps to subscribe.
Still don't have an account with the store... What are you waiting for to start saving? Once you accumulate enough points, you could redeem them to get up to $25 dollars in discount.
I want to pay with my debit/credit card, but I don't see this payment method.
Pay with your credit or debit card through PayPal. We are currently working to add more payment methods so that you have an easy and safe payment experience.
How do I know my order has been processed?
After you complete filling in your shipping and billing information, completed checkout, you will receive an email with your order details. It is estimated that orders made on weekdays before 3pm will get to the post office the same day. Once your order is in the post office, you will receive a second email with the tracking number of your package.
How do sizes run?
See jeans sizes in our Size Chart
Where else can I find Hectik by Natalia?
Check later for updates on our list of locations.
Do you accept returns?
Yes, we accept returns of orders made exclusively on www.hectikbynatalia.com. For more information, please check our Return Policy.